Terms & Conditions

Terms & Conditions

Welcome to MBJ Travels. By accessing, browsing, or using our website and travel services,
you agree to comply with and be bound by the following Terms & Conditions. These terms govern your
relationship with MBJ Travels regarding all bookings, inquiries, and services provided through our website,
phone, email, or WhatsApp.

If you do not agree with any part of these Terms & Conditions, please discontinue using our website and
services.

1. Acceptance of Terms

By using our website or booking any travel-related service with MBJ Travels, you confirm that you have read,
understood, and accepted these Terms & Conditions. These terms apply to all visitors, customers, and
users of our services.

2. Our Travel Services

MBJ Travels offers a wide range of travel solutions, including but not limited to:

• Domestic Flight Bookings
• International Flight Bookings
• Domestic Hotel Reservations
• International Hotel Reservations
• Domestic Tour Packages
• International Holiday Packages
• Travel Consultation and Trip Planning

All services are subject to availability and confirmation from airlines, hotels, destination management
companies, and other travel partners.

3. Customer Responsibilities

• Provide accurate, complete, and up-to-date personal information while making bookings.
• Verify all booking details before confirming payment.
• Ensure passports, visas, identification documents, and travel permits are valid before departure.
• Follow all airline, hotel, and destination regulations applicable to your journey.

MBJ Travels shall not be responsible for losses arising from incorrect information provided by customers.

4. Booking Confirmation

A booking is considered confirmed only after receiving full or agreed payment and official confirmation from
the respective airline, hotel, or travel supplier.

Booking confirmations remain subject to supplier availability and applicable fare or room conditions.

5. Pricing Policy

• All prices are subject to availability at the time of booking.
• Airfare and hotel rates may change without prior notice.
• Taxes, fuel surcharges, and government fees may vary.
• Pricing errors due to technical or supplier issues may result in booking modification or cancellation.

6. Payments

Payment must be completed using the approved payment methods accepted by MBJ Travels.

Unless otherwise agreed in writing, full payment is required before issuing tickets, hotel vouchers,
or confirming holiday packages.

7. Cancellation & Refund Policy

• Cancellation requests must be submitted through our official communication channels.
• Refund eligibility depends on the policies of airlines, hotels, and other travel suppliers.
• Service charges, processing fees, and convenience fees may be non-refundable.
• Refund processing timelines vary according to supplier procedures.
• MBJ Travels is not responsible for delays caused by third-party travel providers.

8. Changes to Bookings

Any request for date changes, passenger name corrections, itinerary modifications, or travel amendments is
subject to airline, hotel, or supplier policies. Additional charges may apply.

9. Travel Documents

Customers are solely responsible for ensuring they possess valid passports, visas, health certificates,
insurance documents, and any other travel documentation required by the destination country.

MBJ Travels cannot be held responsible for denied boarding, visa refusals, immigration issues,
or travel restrictions.

10. Force Majeure

MBJ Travels shall not be liable for delays, cancellations, losses, or service disruptions resulting from
events beyond our reasonable control, including but not limited to:

• Natural disasters
• Government restrictions
• Pandemics
• Political unrest
• Weather conditions
• Airline operational issues
• Airport closures
• Strikes or industrial actions

11. Intellectual Property

All website content, including text, graphics, images, logos, icons, designs, and branding materials,
belongs to MBJ Travels unless otherwise stated.

Unauthorized copying, reproduction, distribution, or commercial use of our content is strictly prohibited
without written permission.

12. Limitation of Liability

MBJ Travels acts as an intermediary between customers and travel service providers.
While we strive to provide accurate information and quality service, we cannot guarantee the performance of
airlines, hotels, transport providers, or other third-party vendors.

Our liability shall be limited to the amount paid by the customer for the specific booking made through
MBJ Travels.

13. User Conduct

Users agree not to:

• Use our website for fraudulent activities.
• Provide false or misleading information.
• Attempt unauthorized access to our systems.
• Disrupt website functionality or security.
• Violate applicable laws while using our services.

14. Updates to These Terms

MBJ Travels reserves the right to revise or update these Terms & Conditions at any time.
Updated versions become effective immediately after publication on our website.
Continued use of our services indicates acceptance of the revised terms.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Thank you for choosing MBJ Travels. We value your trust and remain committed to providing
reliable domestic and international travel solutions with professional customer support.